1. Introduction

Thank you for choosing Forex Royal AI.

This Refund Policy explains the conditions under which refunds may be requested for products and services purchased through the Forex Royal AI website.

Our goal is to maintain a fair and transparent policy that protects both our customers and our business. Because our products consist primarily of digital software, software licenses, and downloadable content, refunds cannot always be provided in the same manner as physical goods.

By purchasing any product or service from Forex Royal AI, you acknowledge that you have read and agree to this Refund Policy.

2. Digital Products

Forex Royal AI primarily sells digital products, including but not limited to:

• Expert Advisors (EAs)

• Software licenses

• Trading tools

• Digital downloads

• Educational resources

• Premium content

• Subscription-based services (where applicable)

Once digital products have been delivered or a license has been activated, they generally cannot be returned in the same way as physical products.

For this reason, refund eligibility is subject to the conditions described in this policy.

3. Refund Eligibility

A refund request may be considered when:

• The request is submitted within the applicable refund period.

• The purchase was made directly through the Forex Royal AI website.

• The product has not been misused or modified.

• The request is made in good faith.

• No abuse of the refund process is identified.

Each request is reviewed individually.

Submitting a refund request does not automatically guarantee approval.

4. Refund Period

Unless otherwise stated on the product page, refund requests must be submitted within 14 calendar days from the original purchase date.

Requests submitted after the refund period has expired may not be eligible for a refund.

Certain products, promotions, or special offers may have different refund terms. Where different terms apply, they will be clearly communicated before purchase.

5. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• You changed your mind after purchase.

• You no longer wish to use the product.

• You purchased the wrong product without contacting us before activation.

• You misunderstood the product description despite accurate information being provided.

• You expected guaranteed profits or specific trading results.

• Market conditions changed after your purchase.

• You experienced trading losses.

• Your broker, VPS provider, internet connection, or trading platform caused issues unrelated to our software.

• Your computer or operating environment does not meet the stated requirements.

• You violated our Terms of Service or License Agreement.

• Fraudulent, abusive, or deceptive activity is identified.

Forex trading involves risk, and refunds cannot be issued based solely on trading performance or financial outcomes.

6. Technical Issues

If you experience a technical problem, we encourage you to contact our support team before requesting a refund.

Many issues can be resolved through:

• Installation assistance

• License activation support

• Configuration guidance

• Software updates

• Compatibility checks

• Troubleshooting sessions

Our team is committed to helping customers successfully use our products whenever reasonably possible.

7. Duplicate or Accidental Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

After verification, we may:

• Refund the duplicate payment,

• Merge licenses where appropriate, or

• Offer another reasonable solution.

Requests should be submitted promptly to help us resolve the issue efficiently.

8. Subscription Products

If Forex Royal AI offers subscription-based products or services, the following conditions apply unless otherwise specified:

• Canceling a subscription prevents future renewals.

• Cancellation does not automatically generate a refund.

• Any refund for subscription payments will be evaluated according to this Refund Policy and the specific subscription terms.

Customers are responsible for canceling subscriptions before the next billing cycle if they do not wish to renew.

9. Chargebacks and Payment Disputes

If a customer initiates a chargeback or payment dispute without first contacting Forex Royal AI, we reserve the right to:

• Suspend or terminate associated licenses.

• Restrict access to customer accounts.

• Suspend future purchases.

• Provide relevant transaction records to the payment processor.

We strongly encourage customers to contact our support team first so that concerns can be addressed quickly and fairly.

10. Refund Review Process

Each refund request is reviewed individually.

During the review process, we may consider factors such as:

• Purchase date

• License activation status

• Technical support history

• Product usage

• Communication records

• Payment verification

• Compliance with our legal agreements

Additional information may be requested if necessary to evaluate the request.

11. Approved Refunds

If a refund request is approved:

• The refund will be issued using the original payment method whenever possible.

• Processing times depend on the payment provider or financial institution.

• Access to the refunded product may be removed.

• Associated software licenses may be suspended or permanently deactivated.

Customers may not continue using software after receiving a refund unless otherwise agreed in writing.

12. License Deactivation

When a refund is issued for licensed software, Forex Royal AI reserves the right to:

• Revoke the software license.

• Deactivate license keys.

• Disable future updates.

• Restrict access to premium features.

• Terminate related service access.

Continued use of refunded software is not permitted unless explicitly authorized.

13. Promotional Offers

Products purchased during promotional campaigns, seasonal discounts, bundle offers, or limited-time sales may be subject to additional refund conditions.

Any special refund terms applicable to promotional purchases will be displayed before checkout.

Where no additional conditions are stated, this Refund Policy applies.

14. Fraud Prevention

To maintain a fair marketplace, Forex Royal AI actively monitors refund activity.

Refund requests may be denied if we reasonably determine that a customer has engaged in:

• Repeated refund abuse.

• False claims.

• Unauthorized payment activity.

• Software piracy.

• License sharing.

• Identity fraud.

• Attempts to exploit promotional offers.

We reserve the right to protect our products, customers, and business from fraudulent activity.

15. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights that cannot be waived under the laws applicable in your jurisdiction.

Where local consumer protection laws provide additional rights, those rights will take precedence over conflicting provisions of this policy to the extent required by law.

16. Policy Updates

Forex Royal AI may revise this Refund Policy from time to time to reflect changes in our products, business practices, legal obligations, or payment processes.

The most current version will always be published on our website with an updated “Last Updated” date.

Purchases made after an updated policy becomes effective will be governed by the revised version.

17. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact our support team through the contact information provided on the Forex Royal AI website.

When submitting a refund request, please include your order number, the email address used for the purchase, and a brief explanation of your request. Providing complete information helps us review your request more efficiently and respond as quickly as possible.

We are committed to handling every request fairly, transparently, and with respect for both our customers and our legal obligations.